top of page

Security

Security at bitewell

Last Updated: January 10, 2024

Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.


Third-Party Audits
Our organization undergoes independent third-party assessments to test our security and compliance controls.


Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.


Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.


Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.


Background Checks
We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security
All of our services are hosted with DigitalOcean. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit their security page.


Data Hosting Security
All of our data is hosted on DigitalOcean databases. Please reference the above vendor specific documentation linked above for more information. Credit card data is securely transmitted, encrypted, and saved with Stripe, a Level 1 PCI Service Provider. Their security practices may be found here.


Encryption at Rest
All databases are encrypted at rest.


Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.


Vulnerability Scanning
We perform vulnerability scanning and actively monitor for threats.


Logging and Monitoring
We actively monitor and log various cloud services.


Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.


Incident Response
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.


Where available, we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.


Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.


Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems

Vendor and Risk Management

Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.


Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Contact Us

If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@bitewell.com.

bottom of page