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Client Success Manager

Job Type
Denver, CO, USA
Full Time

About the Role

This role involves leading onboarding/implementation for new clients, building relationships with our existing clients, creating processes for the future Client Support team and ensuring that each client loves their experience and utilizes our product to its fullest potential. This person needs to be self-starter, resourceful, gritty, competitive, energetic and kind. To be successful in this role, this person needs to have a "service first" mentality, to be comfortable with ambiguity and can adapt to rapidly changing situations. It is an exciting time to join this company as there is a lot of growth and opportunity in the near future. This role is paying a base salary of $75-85k. If you are excited about making a significant impact in the food health and nutrition sector and have the required experience, we would love to hear from you. Please apply today to be a part of our mission-driven team.

Key Functions: 
  • Lead onboarding and implementation for new clients (partnering closely with the sales team)

  • Manage and grow existing clients' accounts by building strong relationships and understanding customer needs

  • Build process for client support, including onboarding, implementation and relationship growth

Must Haves:
  • 5+ years' experience in a customer success or customer support role

  • Recent experience working at a wellness channel partner (healthcare is a plus)

  • Experience leading and/or creating an implementation/onboarding process for new clients

  • Proven success in retaining and growing customer accounts

  • Is someone who loves working with clients, solving problems, and building long-term relationships

  • Ability to effectively work with cross-functional teams

  • Based in Denver

  • Experience working in healthcare

  • Experience in a start-up environment

About bitewell

As the creator of the country's first digital food farmacy, bitewell is a pioneer in the food as medicine space, operating at the intersection of healthcare, technology, and nutrition. Our clients are employers and healthcare providers who offer the Digital Food Farmacy as part of a comprehensive health benefits package. Located in the Downtown/RiNo area, we are a fast-growing startup and an exciting place to be if you're passionate about changing the future of health through food.

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